Refund & Cancellation Policy

Cris is sold as a subscription. You pay for the upcoming period in advance, on the plan you chose at sign-up (or the one in your order form), and it renews automatically until you cancel. Onboarding, data migration and custom configuration are quoted separately and billed on delivery.

New subscriptions start with a free month. The card you saved with Xendit is first charged the day after the free month ends, unless you buy more AI credits during it. Cancel before then and you are not charged for your plan.

You can cancel at any time in Cris, under Settings › Subscription. There is no cancellation fee. Your subscription stays active until the end of the billing period you have already paid for (or your free month), and your service ends on that date. You are not charged again after cancelling, and you can undo the cancellation until that date.

Because each billing period is paid in advance and the platform is made available to you immediately, fees already paid are non-refundable, except where a refund is required by Philippine law or where one of the situations below applies.

• Duplicate or incorrect charges.
• Charges taken after a cancellation had already taken effect.
• Unauthorized payments, once verified.
• Extended service failure — a defect on our side that made the platform unusable for a sustained period.
• Onboarding we could not complete, where the cause was on our side.

Outside of these cases we may still offer a partial refund or account credit at our discretion.

Unused user seats and unused time in a period do not carry over to the next one and have no cash value, so they are not refundable.

You can change your plan at any time in Cris, under Settings › Subscription.

• Turning on an add-on: you are charged today for the days left in your current month, then its full price from your next bill.
• Moving to a larger AI credit package: it starts right away. You pay the price difference today and get the extra credits immediately.
• Turning off an add-on or moving to a smaller package: this takes effect from your next bill. Until then you keep what you paid for and can undo the change.

During your free month, add-on changes are free; a larger AI credit package is charged right away. Part-month charges follow the same refund rules as the rest of this policy.

Email [email protected] with your agency name, the invoice concerned and what went wrong. We respond within 5 business days. Approved refunds are returned to the original payment method and appear within 30 days. Bank and currency-conversion charges are outside our control.

If a renewal payment fails we will retry it and let you know. You are not charged for a period we could not collect.

This policy sits alongside our Terms of Service.
Augmenta Solutions Inc.
Unit 2-C, 2/F MJL Building, 1175 Chino Roces Ave, San Antonio, Makati City 1203, Philippines
[email protected]